Returns and Exchanges
Knickers.Tv understands that what seemed like a good idea at the time might turn out differently later on, hence we are pleased to offer an extended returns policy during the festive period.
We offer a full refund or exchange within 28 days, with your receipt and the original tags and packaging. All we ask is that the item is unworn and in its original condition.
We do offer refunds on sale item too.
Returns must be sent to the relevant ‘returns address’ below. If you are not sure which address to send your return to, please check on the returns form enclosed in your order. Returns or exchanges from website or telephone orders may be posted to the relevant address.
PRODUCTS AND PACKAGING MUST BE RETURNED IN THEIR ORIGINAL STATE
• Labels & Packaging - All items must be returned in their original condition and packaging, with all labels attached.
• Lingerie - Please ensure that briefs and underwear(including bras) are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is soiled.
Camisoles and Nightwear-all products to be returned unworn and original packaging.
Please note that we only offer size exchanges. Where available, replacement items will be dispatched within three working days. If your chosen substitute size is not in stock, we will contact you to confirm a refund. For alternative items, please place a new order on our website.
PLEASE SEND ALL RETURNS VIA A RECORDED DELIVERY METHOD
• We cannot be held responsible for returned orders lost in transit. We recommend that you send your return back to us by registered post and retain proof of posting. We reserve the right not to issue a refund or exchange if you do not follow this policy.
REFUNDS SHOULD APPEAR IN YOUR ACCOUNT WITHIN 7 WORKING DAYS OF RECEIVING YOUR RETURN. YOU WILL RECEIVE AN EMAIL TO CONFIRM THAT YOUR REFUND HAS BEEN PROCESSED
• This allows for item inspection. The original credit card, gift voucher or PayPal account used for payment will be credited. We will not make refunds to a third party.
RETURNS FOR ONLINE PURCHASES
We offer free returns on orders sent to the UK with our free Royal Mail returns labels. If you prefer to use a different method of shipping for returning your items, we are not able to refund any costs that you incur. You will receive a receipt with your goods, please tear this off and attach to your parcel when returning your goods to Knickers.tv
If you have any other questions or queries, please do not hesitate to get in touch with one of our friendly customer service team who will be happy to help on 01843227777 between 9am to 10pm Monday to Sunday.
ALL RETURNS TO BE POSTED TO
45 Burlington Place